Series 3 "No Guide"

I own a Series 3 with now no guide (to be Announced), customer service is telling me that 4 days ago a firmware update came down and they accidentlly sent some code that makes some of the Tivo's think they are a mini Tivo which no matter what you do you won't get a guide! He says that he has had another call today about a series 2 that has the same issue (bad code)



He doesn't know how long it will take to patch it or even if they can fix the problem !!!!! I have life service yikes!!